




Common questions
How long does delivery take?
We dispatch within 2 working days. Mainland UK delivery takes 3 to 5 working days after that; the continental US takes 4 to 6 business days. You'll get a tracking number the moment it leaves the warehouse.
Do I need a base?
Yes. Every shed on this site needs a flat, level base — concrete, paving slabs or a timber frame — and the base should be the same size as the shed's floor or slightly larger. Get it ready before delivery day.
Do I need planning permission?
In most UK gardens a shed falls under permitted development, but there are limits on height, position relative to boundaries, and how much of the garden you can cover. In the US, rules vary by city and county, and some neighbourhoods have their own restrictions. Check locally if you're unsure.
Is it really the genuine brand?
Yes. We only sell Keter and Patiowell, and every unit comes in its original manufacturer packaging with the full manufacturer warranty. No imitations, no grey-market stock.
What if I change my mind?
You have 30 days from delivery. The item needs to be unused, unassembled and in its original packaging. Email us and we'll send return instructions — return postage is arranged by you, and there's no restocking fee.

