Thirty days to change your mind
You have 30 days from delivery to request a return. That's long enough to measure the space twice, check the colour against the fence in daylight, and decide properly.
What can go back
- Unused and unassembled
- In the original packaging with all boxes and parts
- In the condition it arrived in
Opening the cartons to inspect the panels and count the parts is absolutely fine and doesn't affect your return. Once a shed has been assembled, though, we generally can't take it back — so if you're unsure, check everything before you start building.
How to start one
Email contact@stowgarden.shop with your order number and the reason. We'll reply with return instructions and the address. Once it reaches us and passes a quick inspection, your refund goes back to the original payment method — usually visible within 5 to 7 working days depending on your bank.
If something arrives damaged or short
Different situation entirely, and it's on us. Don't send anything back. Email us photos of the problem with your order number and we'll sort it — replacement, missing parts, or a refund, whichever makes sense.
Warranty
Everything we sell is genuine Keter or Patiowell, so it carries the full manufacturer warranty — the same cover you'd get buying direct from the brand.
- Keter: limited 10-year warranty across the shed range
- Patiowell: 5-year warranty as standard
If you think something is faulty from normal use, email us with photos and your order number. We'll handle the claim with you rather than pointing you at a helpline.
Email: contact@stowgarden.shop · Phone: +44 7552 628682