Refund policy

Return & Refund Policy

Thirty Days to Change Your Mind

You have 30 days from the day your order is delivered to request a return. That's long enough to measure the space twice, check the colour against the fence in daylight, and decide properly.

What Can Be Returned

To be eligible for a return, your item needs to be:

- Unused and unassembled
- In its original packaging, with all boxes and parts
- In the condition it arrived in

Opening the cartons to inspect the panels and count the parts is absolutely fine and doesn't affect your return. Once a shed has been assembled, though, we generally can't take it back — assembly is effectively the point of no return, so if you're unsure, check everything before you start building.

Return Postage

Returns for change of mind are arranged by you. Email us and we'll reply with return instructions and the return address. We don't charge a restocking fee.

If Something Arrives Damaged or Short

Completely different situation, and it's on us. Don't send anything back. Email us photos of the problem along with your order number and we'll sort it quickly — a replacement, the missing parts, or a refund, whichever makes sense. Everything we sell is genuine Keter and Patiowell, so you're also covered by the manufacturer warranty.

How Refunds Work

Once your return reaches us and passes a quick inspection, your refund goes back to your original payment method. You'll typically see it within 5 to 7 working days, depending on your bank.

How to Start a Return

1. Email contact@stowgarden.shop with your order number and the reason for your return.
2. We'll reply with return instructions and the return address.
3. Send the item back, and once it arrives we handle the rest.

Need Help Deciding?

Not sure whether your item qualifies? Just ask before you go to the trouble:
Email: contact@stowgarden.shop
Phone: +44 7552 628682
Live Chat: available 24h/24h
Hours: Monday – Friday, 9:00 AM – 5:30 PM (GMT)